Subscriber Retention Strategy & Churn Management
Reduce churn by 20-40% with proven retention strategies
From experts who have managed 5m+ global subscriber bases
The Churn Problem
Losing subscribers is super frustrating. All those acquisition efforts, gone. And your LTV is cut short.
But if you improved your monthly subscriber churn rate by just 1%, you'd retain between 4-8% of your subscribers by the end of the year.
Yet many founders won't see the churn problem until it's costing them millions.
How FILDI helps reduce churn
We've reduced churn for subscription business across the Food & Beverage, Healthcare, Pet Food, OTT/Streaming Services, Pay TV, Beauty and Publishing industries. Our approach has been tested at scale:
Typical Results
reduction in
monthly churn rate
within 90 days
17-42%
of churned customers
recovered through
win-back campaigns
12-25%
improvement in
customer lifetime value
35-50%
in incremental, saved annual revenue for typical clients
£0.4-£1.4M
Common retention challenges we solve:
Who this is for
Our subscriber retention services are ideal if:
• Your monthly churn is > 5.8% (or annual churn > 49%)
• You're losing subscribers due to failed payments
• You lose > 8% of subscribers after their first term
• You want to set up systematic retention programs
• You need to understand your customer lifetime value
• You need to make your unit economics work better
Ready to grow faster?
Book in a free, 30 min consultation today.
Or fill in the below and we'll get back to you
30-minute initial conversations are always free. We'll quickly identify if we can help and what that might look like.
FILDI is a leading Subscriptions Consultancy based in London, UK.
We are specifically designed to help scale-ups build, understand and accelerate their recurring revenue growth.