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Retail subscriptions
for physical stores

You can now launch a subscription service that your customers join in store.

The retail challenge

A retail subscription is a recurring order or membership sold by a retailer with physical stores. The customer signs up at the till or online. Payment is taken automatically and the order is collected in store or delivered.

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Most subscription technology was built for DTC brands selling through a website. Retailers that depend on stores run order management systems from the early 2000s, which cannot take a recurring payment or hold stock for a subscriber.

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Essentially, physical retailers struggled to run a subscription model. FILDI's now solve that problem.

How FILDI helps retailers launch subscriptions

1. Find the subscription in your range

  • Replenishment: pet food, wine, food, household consumables

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  • Memberships with priority service

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  • Care plans covering repair and replacement

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  • Price and billing frequency for each

We review your range and identify what customers will pay for on repeat.

Why retailers add subscriptions

forecast accuracy on revenue

12 months out

c80%

forecast accuracy on revenue

24 months out

c60%

sign-up routes:

in store and online

TWO

existing systems replaced

ZERO

Common retail challenges we solve:

"We have never run a subscription"

You agree there is an opportunity. We review your range and your market, then design the proposition and load it into the system.

Who this is for

Our retail subscriptions service is ideal if:

• You run physical stores and have no subscription

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• You sell products customers rebuy on a schedule

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• You sell online, but only as one-time purchases

• You want more store visits from existing customers

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• You sell electronics or premium goods that suit a care plan

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• Your order management system predates subscriptions

Retail subscriptions FAQ

Which products suit a retail subscription?

Consumables: pet food, wine, food, household goods. Clothing does not. Retailers of durable goods can sell a care plan.

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Do we need to replace our ecommerce platform or OMS?

No. The Randem Retail OMS plugs into Shopify or BigCommerce, or runs separately alongside your current systems.

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What does FILDI do, and what does Randem Retail do?

Randem Retail provides the order management and subscription technology. FILDI sets the products, pricing and billing frequency, then tracks results after launch.

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Can customers sign up in store?

Yes. Subscriptions are sold at the till and online, with store pickup or delivery.

Ready to grow faster?

Book in a free, 30 min consultation today.

Or fill in the below and we'll get back to you

30-minute initial conversations are always free. We'll quickly identify if we can help and what that might look like.

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FILDI is a leading Subscriptions Consultancy based in London, UK.​​​

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We are specifically designed to help scale-ups build, understand and accelerate their recurring revenue growth.

​FILDI is a leading Subscriptions Consultancy based in London, UK.​​

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© 2026, FILDI Limited. All rights reserved.​

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Registered in UK: 17052535

VAT number: 502537323

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